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Desired outcome: Below are the 202 3 limits. Desired outcome: Overpayment It is now late February and I still have not received my Flex Spending card. Select the FSA (health care, dependent care, and/or Limited Purpose) thats right for you and choose how much you want to contribute. 0000004797 00000 n Payflex Shopper FAQ's | Get Answers to Your Questions that are not in-network for your insurance provider, event though you submit receipts and paperwork explaining services provided a number of times. I need a debit card issued to me with the tracking info so I can ensure it was actually sent. Dont have the card? You no longer need a prescription from your physician to pay or get reimbursed for OTC drugs and medicines. 2023 PAYFLEX Systems USA, Inc. All Rights Reserved. I agree. Therefore, your taxable income is less. Give me the money that I put into the account for the medical bills.this is not your money. The truth: This is the FSA use-it-or-lose-it rule. You can do this online, through the PayFlex Mobile, or complete a paper claim form and fax or mail it to us. Received a pay flex card in February 2023. We'll only use it to send important account information. If your FSA has a grace period, you have an additional two months and 15 days after the end of your plan year to spend your FSA funds. ++*V(VTRXXUJbbU*UU*V)VTU_W+*!UU_W&o o7M7&o o7M7;.w]w;.w,*.y4}_NeTZ+Z|` T endstream endobj 21 0 obj <> endobj 22 0 obj <>stream If your FSA includes the carryover feature, you may be able to carry over up to $610 in unused funds to the next plan year. I will spend more money to sue this company. This review was chosen algorithmically as the most valued customer feedback. Review the full list of eligible expenses and choose how to spend your funds. BBB Business Profiles may not be reproduced for sales or promotional purposes. Manage your account on the go Download the PayFlex Mobile app today. They REFUSE TO ACCEPT doctor's statements, demanding detailed receipts for the most obvious medical expenses. They have already threaten to disable my card i am fine with that as long as they can stop withdrawing' money out of my paycheck. When customer service representatives given documentation, they are not able to confirm whether it will allow the claim to be processed. We'll only use it to send important account information. A lot of people have called to complain. 0000007442 00000 n The PayFlex Card helps make it easier for you to spend . endstream endobj 131 0 obj <>/Metadata 128 0 R/PageMode/FullScreen/Pages 127 0 R/StructTreeRoot 4 0 R/Type/Catalog/ViewerPreferences<>>> endobj 132 0 obj <. I am still on the line trying to talk to someone. This is unfair. The online user interface is so poorly designed that it is challenging to navigate as someone who has a degree in software engineering. This is the company my employer uses for fSA/HSA and dependent care benefits. 0000016610 00000 n PayFlex Card + Digital Wallet - Aetna They have been taking $5 from my account every month for 2 years. If a receipt is not provided, you may be requested to pay back the amount you were reimbursed. Anyone have Payflex commuter Benefits? Get a grip. With your pretax FSA contributions, you could save about $1,020. HdN#G=ObusK\`f2OJ>nw7hSN/}z|:N~,_Wf;grus3]~~1/_OWurit{;~~xy>?|>c?>^i>7`/a_vxf/N9!olfofofofollFyK*[Uvd^9r$Gy(Wl [V~o[-~+o[V~o[-~+oww;N~;~'ww;N~;~'{^~{=~/{^~{=~/?.w54jh,,YYP@ffA54jh,,YYTHffQL?GQ?G#(?9iolt7]yyHumY]d:v~No.?oZ9[:3XF=oW/I:gb~MO9dKO$':''i~$]$4?Y! Generally, funds left in an FSA at the end of the year are forfeited. When we called Payflex representative said they have nothing to do with the debited amounts. A Limited Purpose FSA can help you save your HSA funds for the future. WebEffective June 1, 2022, PayFlex is part of Millennium Trust Company. Enter quantities below. 11819 Miami St STE 200. 0000001266 00000 n PayFlex Mobile App & PayFlex Card | PayFlex - Aetna It helps you save on everyday items like contact lenses, sunscreen and bandages. These include day care, before and after school programs, nursery school or preschool, summer day camp and adult day care. 0000013503 00000 n Maybe to little to late. Then you can pay yourself back with your FSA through the PayFlex Mobile app or website. Out-of-pocket expenses are those not covered by insurance or any other plan. PayFlex Systems USA, Inc. provides flexible spending accounts, health savings accounts, health reimbursement arrangements, dependent care accounts and transit and parking programs for employers. Keeping us in the loop helps ensure that you can continue to use the PayFlex Card, your account debit card. My card gets declined after every single transaction. Nothing in these materials gives any individual the right to continued benefits beyond the time the university modifies, amends, or terminates the benefit. A flexible spending account (FSA) lets you pay for eligible expenses with tax-free money. Omaha, NE 68164-3642. Would NOT recommend this company if you can help it. hb```f``e`e`dc@ >( I have to go and do the legwork, get the receipts to call these people to prove I used my OWN MONEY. If you're a PayFlex Card holder, we'll ask you to enter the last four digits of your card number. Follow the prompts to complete your claim. To report a lost or stolen card, call PayFlex toll-free at (877) 343-1346. PayFlex Card . Your employer may offer the PayFlex Card with your health care FSA. What if I dont take action? payflex.com makes it easy to upload your documentation. Or you can simply pay out of pocket and then submit a claim to pay yourself back. Yes. There are a few possible reasons for this. 130 27 WebDo you have PayFlex??? Since they sent a check that I haven't cashed, actually haven't cashed any, I told them they should just do a stop payment on the extra check. I will continue this process until my card is reactivated. Your employer will deduct that amount from your paycheck in equal amounts each pay period. It depends on your plan. I heard an announcement stating the card was activated. 3. I have called PayFlex multiple times, spent hours on the phone while they tried to figure the problem out. This will ensure that your instalment payments are processed by the due date. I need to be reimbursed for the money I spent on qualifying expenses. Get Directions. 0000067417 00000 n For 2023, the health care FSA and limited purpose FSA contribution limit is $3,050. 3631 0 obj <>/Filter/FlateDecode/ID[<521E000981DC47EEA757805499071C7E><1ED23F9718DB0C459F5826E6C126B85C>]/Index[3604 50]/Info 3603 0 R/Length 114/Prev 897467/Root 3605 0 R/Size 3654/Type/XRef/W[1 2 1]>>stream Also in the supporting documentation the main page has my original non fsa debit card last 4 digits on it as I originally signed up with my non fsa debit card last year but on the receipts for the months of January February and march they are the last 4 of my fsa card as that is when I got the card and started using it there. In addition, your future participation in a PayFlex account plan may be restricted. My company asks us to review the vendors we use I plan on letting them know tomorrow just what scammers these guts are. You have options with a health care FSA. WebYour PayFlex Card number is not stored on your mobile device. If you pay for your eligible health care expenses with your PayFlex Card, you do not need to file claims, but be sure to request itemized receipts for your expenses and save them. Please select your closest store to ensure timeous delivery. %%EOF So, when you use your FSA funds, its like youre saving about 30 cents on every dollar you spend. You can be reimbursed for eligible health care expenses that you, your spouse and eligible tax dependents incur during the plan year. Ive called multiple times, have been on hold for over 2 hours at a time with no resolution when I do get a hold of somebody. 2023 The Regents of the University of Michigan, Download and review the PayFlex Claim Filing Guidelines, Download the fillable PayFlex FSA Claim Form, The Regents of the University of Michigan, File a claim and attach your receipt by taking a picture with your phone's camera, View account balances, claims processed and transaction detail, Respond to requests for documentation of your card transactions by using your phone's camera to take a picture of your receipt and upload it from your device (only available for participants with the PayFlex Card), Access alert messages to stay up-to-date on your account activity, View listings of eligible and ineligible expenses, View PayFlex's customer service phone number and hours, claims fax number and mailing address. Or those high dollar expenses like surgery, orthodontia, and hearing aids. A Limited Purpose FSA generally helps you pay for eligible dental and vision expenses. WebEmail address. Please reimburse me my funds and run your company better, Did not receive card for months after the effective date. Using Your PayFlex Card - Human Resources University of Michigan Limited Purpose FSA 0000018769 00000 n 0000005223 00000 n Submit a complaint and get your issue resolved. 0000015102 00000 n Activate your PayFlex Card Its easy to activate your card and get your PIN. Submitting Claims for Reimbursement endstream endobj 50 0 obj <>/Metadata 2 0 R/Pages 47 0 R/StructTreeRoot 6 0 R/Type/Catalog/ViewerPreferences 71 0 R>> endobj 51 0 obj <>/MediaBox[0 0 612 792]/Parent 47 0 R/Resources<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 52 0 obj <>stream It sucks for all the medical expenses during the first quarter. This card is what you'll use to pay for eligible healthcare expenses. After you register, you can download the PayFlex Mobile app and manage your account wherever, whenever. I have over $1000.00 on these cards that I can't use because of the unnecessary trap hole this company puts its customers in. Learn more about using your PayFlex Card. If so, then why not? card When you contribute to an FSA, that money is deducted from your pay on a pretax basis. ++*V(VTRXXUJbbU*UU*V)VTU_W+*!UU_W&o o7M7&o o7M7;.w]w;.w,*.y4}_NeTZ+Z|` T endstream endobj 23 0 obj <> endobj 24 0 obj <>stream Create an online profile to manage your PayFlex account. Although your employer can require that you take the medical or dental plan in order to have a health care FSA, not all plans are designed this way. All the while I was unaware I did not have any health insurance coverage. WebMember Login | PayFlex Select your secure login Employer Broker/Consultant Member Login | Forgot password? This is their second chance with me. These expenses are so that you and, if married, your spouse can work, look for work or attend school full-time. Failed Payment Recovery - FlexPay Thank you. Can I change the bank account it comes out of? How BBB Processes Complaints and Reviews, BBB In Nebraska, South Dakota, Kansas Plains & SW Iowa. This is a criminal enterprise. 0000010430 00000 n Save - Your FSA contributions are tax-free. However, your plan may have a grace period or carryover feature, which can help reduce forfeitures. The information they ask for is clearly in the pictures or documents I give them. I am planning to sue FDA company too. If not offered, you can easily be reimbursed from PayFlex for any money you spend out of pocket on qualified 0000002559 00000 n I have submitted receipts, EOB's, and bills just for them to tell me they need more information. Its quite simple, really. International Association of Better Business Bureaus. The care must be for your child under age 13, or for a spouse or dependent who isnt able to take care of him or herself and who lives with you at least half of the year. Your employer will let you know how and when to submit claims. We actually have your best interests at heart, and we need to make sure our customers are all geared up to make payments on time. Mail the completed form and itemized receipts to. 0 Claim it and get a lot of features. hbbd``b`$lKHpE &?Dh t \ " :(qA,$$4A NyL j b``57 Lr Can I change the card? With this type of account, if I dont use the funds in lose them. I have submitted all the claim document months ago but yet i am still getting threatening mailers and demands to send them money. I have gotten my card suspended both years of having this Payflex account. You recently received a new PayFlex Card I started a new job and need to get information to my new employer so that they can deposit HSA funds into my HSA account. To submit a claim online or sign up for direct deposit, you first need to register with the PayFlex website. Learn more about Health Care Flexible Spending Accounts, Tax-free spending on eligible health care expenses, Let's take the mystery out of pretax accounts, PayFlex Individual Health Savings Account (HSA), Employer-sponsored Health Savings Account (HSA), Health Care Flexible Spending Accounts (FSAs), Dependent Care Flexible Spending Accounts (FSAs), Money spent after-tax on health care expenses, Money spent after-tax on dependent care expenses, Change in legal marital status (marriage, divorce, legal separation, annulment, death of a spouse), Change in number of tax dependents (birth, adoption, death), Change in employment status that affects benefit eligibility, Dependent becomes or is no longer eligible under the plan (reaches limiting age, gains or loses student status), Change in residence that affects eligibility. You may still be able to submit claims for eligible expenses that you incurred during the time you had coverage. I agree. Compare accounts and find the solution that fits you best. 0000001030 00000 n trailer <]/Prev 100641>> startxref 0 %%EOF 36 0 obj <>stream I need a debit card issued to me with the tracking info so I can ensure it was actually sent. Your employer may set a lower limit. ABSOLUTE WORST. For more information, call the MasterCard Assistance Center at 1-800-MC-ASSIST (1-800-622-7747). THE WORST. 0000022026 00000 n Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? xref This gives you more time to submit claims for eligible expenses that you incurred during the plan year. I'm amending my rule to 2 strikes you're out. 0000006429 00000 n 0000023590 00000 n %PDF-1.6 % 0000004250 00000 n I sometimes get declined when using my card through Apple wallet at the subway. Remember, your funds don't always roll over, so be sure to spend it all by the end of the plan year. If your FSA doesnt have a grace period or the carryover feature, you may have a run out period. You can do this online, through the PayFlex Mobile app, or complete a paper claim form and fax or mail it to us. Access your account on payflex.com and select Pay Me under File a Claim to reimburse yourself, or select Pay Them to reimburse a provider. I dont if its total incompetence or what but this isnt the way a business should run when dealing with peoples money. I have called PayFlex multiple times since November 2022. I was submitting my claims to them bi-weekly with no issues and the abrubtly they denied a claim because the receipt needed to be itemized I resubmitted and still denied. : r/AskNYC Anyone have Payflex commuter Benefits? I sometimes get declined Review the information below. 0000024074 00000 n card WebYour employer will deduct that amount from your paycheck in equal amounts each pay period. I would like my card now! wasnt my application accepted They already caused me to lose $3000 in parking reimbursements from the previous year! 0000045353 00000 n Impossible. You should only use your card for the exact amount you are responsible for. Not sure which account is right for you? On such occasions, I have used my personal credit cards for those transactions and kept the receipt for reimbursement (as I do with all of my reimbursement accounts). Only when the merchant processes the refund, cancellation, or return on their side will we be made aware of it. 1-844-PAYFLEX I have sent the required information they have asked for at least 8 times. Login | PayFlex s on the phone. WebIf your card didnt have an activation sticker, that means its already active and ready to use. Out-of-pocket expenses are those not covered by insurance or any other plan. For more information on filing claims for reimbursement, call PayFlex at 877-343-1346 or visit payflex.com. 0000001127 00000 n Maybe you could hire someone with a little IP background. Make the card work to pay the bills and not make me jump through countless hoops to get MY money back. Just pay for those expenses out of pocket. hWnF}LP Fb,)HL`},%cGq9K'gN2iSLxfRXL[cz0 k. Is Payflex.com Down Right Now? - Payflex.com not working This is my last time to use it. %PDF-1.7 % Customer service representatives are not able to clearly describe what documentation is need for claims to be processed. I am requesting Payflex to put back $312.18 for the transaction that says 'cancelled'. How do I start a lawsuit? %PDF-1.4 % HdN#G=ObusK\`f2OJ>nw7hSN/}z|:N~,_Wf;grus3]~~1/_OWurit{;~~xy>?|>c?>^i>7`/a_vxf/N9!olfofofofollFyK*[Uvd^9r$Gy(Wl [V~o[-~+o[V~o[-~+oww;N~;~'ww;N~;~'{^~{=~/{^~{=~/?.w54jh,,YYP@ffA54jh,,YYTHffQL?GQ?G#(?9iolt7]yyHumY]d:v~No.?oZ9[:3XF=oW/I:gb~MO9dKO$':''i~$]$4?Y! endstream endobj startxref Thieves. A Limited Purpose FSA may also cover other health care expenses after you meet your deductible. I've been told that these transactions have not been recorded. They should also fix their terrible automated system. My current Payflex fsa account has been frozen due to alleged undocumented items from 2019. BBB Business Profiles are subject to change at any time. You can also contact OMNY customer service by calling 877-789-6669. This means, if you and your spouse are eligible to participate in a health care FSA, you may each contribute to your own FSA, up to this limit. WebIf your PayFlex Card is lost or stolen and you believe youre a victim of identity theft, this service can assist you with the process of restoring your identity. Give me the money that I put into the account for the medical bills.this is not your money. PayFlex I'm changing back to healthnet.. Unfortunately, if you dont meet them, you will be declined. How much waste is that costing PayFlex? This change only applies to OTC drugs and medicines you paid for after December 31, 2019. hbbd```b`` "'A${ And use our simple barcode scanner while you're shopping to see which products are eligible expenses. Unfortunately, if you dont meet them, you will be declined. The chiropractor has gave me all the documents they can to prove that this is a eligible expense and I have tried multiple times to submit documentation and PayFlex keeps denying it and now they are saying if I dont pay the balance that was denied by April 14th they will suspend my card. They also deducted $25 for account closure. <<7089E38AFD7B0C4786F137B733254DEE>]/Prev 62985>> I'?i3,?gY?g3,?gY?g"_//E0|PXXQBbbE 2023 PayFlex Systems USA, Inc. All Rights Reserved. Payflex is a SCAM. WebImportant: Dont forget to cancel your lost or stolen card though, we dont want anyone else flexing their Payflex muscles using your card! Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Your card gets suspended for any reason including for medical payments made at doctors offices, clinics, etc. There is two payments for $312.18 on May 04 which says cancelled and the same amount on May 16. P.O. Get Started | PayFlex I have sent receipts and my wellness plan that has the date of purchase and my name and my plan and my address and the business name and PayFlex keeps denying my claim saying they are unable to verify that it is a fsa eligible purchase. 0000005891 00000 n 0000017763 00000 n 7:00 AM - 7:00 PM. Lets work together Help us help you keep your PayFlex Card active Quick tip These limits are subject to change annually. Highlights include: Integrated member website and PayFlex mobile app. 130 0 obj <> endobj Like hell I'm going to send them any money, they don't even know how to handle what they have. You have enough funds on your card, but the instalment fails and you get an Installment Payment Failed notice from Payflex saying your account is in arrears. They should also fix their terrible automated system. Use the search bar to find specific items and services. Office National now offers Payflex at selected online stores. You may also be eligible to elect COBRA coverage for your FSA. PayFlex Account Manager to create your profile. First they say it is not legible, then they say they did not receive it. An agent will be in touch within 24 hours. Next year, if I'm with the same employer I will have to use them again. They take forever to process the claims then deny them for any reason they can come up with. You can also pay for deductibles, co-pays, and co-insurance. However when I called KP.org they said they directed me back to Payflex to ask that the May 4th amount should be refunded. 0000003735 00000 n Now let's get you up to speed on Flexible Spending Accounts, FSA. WebEmail address. If they can't be bothered to read the claims documents then why send threatening mailers to get more money. I have tryed over 20 times to use this card and been denyed. Yes. So when you use your FSA funds on eligible expenses, you end up saving about 30 cents on every dollar you spend. I get checks from them. The letters Ive received say that its not a proper charge and if I dont pay the money back (they never reimbursed me) then they will notify the IRS that the amount should be considered in my income. 0000015608 00000 n When I finally realized and questioned about it, they said it is for maintenance fee to keep my account open. If your expense went through your medical or dental plan, youll need to send an Explanation of Benefits (EOB) from your plan. Cannot get into account to establish settings because the system does not recognize me, or my card. For more information, call I am using my fsa card for only eligible items and I expect it to be treated so. IMPORTANT POINTS TO REMEMBER: According to IRS regulations, PayFlex accumulations not used during the Plan Year (January 1 - December 31) are forfeited by the employee under the I have a charge that Ive submitted everything they have requested. If not offered, you can easily be reimbursed from PayFlex for any money you spend out of pocket on qualified expenses, by taking a picture of your receipt and uploading through our mobile app or member website. They cannot be trusted. The PayFlex Card, your account debit card - Aetna This is after I finally settled 2022 claims by submitted documentation THREE TIMES to get them to release my funds. I called PayFlex and they said theyre having a problem with their cards and Apple Wallet. This is a common reason for failed instalment payments. I have called, and it's difficult to get an agent. We'll only use it to send important account information. 0000007032 00000 n WebDon't let a PayFlex Card request get you stressed! 0000001889 00000 n Thank you for your feedback. In the interim, please pay your instalments manually by visiting our, The Ultimate Takealot Shopping Guide for Nifty Online Shoppers, Takealot Black Friday Deals Like Never Before with Payflex, Get in the Game With These Niche Gaming Computers, Hello, Big Brother CCTV Equipment to Kit Out Your Home. How does this acquisition impact TexFlex participants? Questions? 0000010864 00000 n Member Login | PayFlex If you have an OMNY account, you can deactivate the card by accessing your personalized dashboard. WebUsing your FSA to pay for Dental Expenses When using your PayFlex Card, there are a few things to remember Your PayFlex Card cannot be used to pay for cosmetic dental procedures such as dental veneers, bonding and teeth whitening. I have tried to Failure to pay legitimate claims and, Sorry flexible spending account company, Refusal to pay after submitting appropreciate docs.