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It goes against our guidelines to offer incentives for reviews. / CBS Chicago. all workers and taken care of. We are very happy with Hays - and recommend them without reservation. 99.8% of Holiday Extras customers say they would book again. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Low cost airlines do not offer this facility, however, many will offer a pay-on-board trolley service during your flight. services. I hope you have an amazing time on your holiday!Take Care,Eve - The Social Media Team, Flower Court Flower Lane, SP4 7JE Amesbury, GB, Unit 3, Cannon Park Centre, CV4 7EH Cannon Park, GB. Unless youve purchased a. , which is usually more expensive, youre only entitled to a refund if you cancel for a covered reason. earning incentives also. Outside of work, she loves fitness, and she competes in both powerlifting and weightlifting (she can deadlift more than triple bodyweight). Certificate go to: Foreign, Commonwealth, and Development Office website. We are glad to hear you had such a great experience while getting your travel money and we all hope you have a brilliant time on your holiday.See you again soon,Thanks again,Chloe - Manager, If you want to be ripped off with currency exchange then this is the place to go. If the airline you are travelling with is uses e-tickets, you will be sent the required information via email within 24 hours of making your booking. . Phone Number. There are currently no COVID-19 travel restrictions in place for re-entry into the UK. Theyre professional and knowledgeable, and answered all my questions. You should also always carry your medication in a correctly labelled container as issued by your pharmacist. Decman was already past the free cancellation window, but the hotel offered to refund him after he provided a COVID test. not be ATOL protected. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Hiking, Biking, and Walking Trails Scenic trails all over town give you plenty of places to stay active. . Once received, simply print the documentation, as it is required for you to travel. Planning on booking 2 more holidays with them this year :), Good afternoon Katrina, Thank you so much for taking the time to leave us a 5* review, we really appreciate the feedback. Frontiers flight cancellation fee is $99 and is listed as per passenger, per direction regardless if you cancel your flight 60 or more days prior to departure or the same day as departure. Dont worry, if you are entitled to a refund your money is safe. Leave this blank if you'd like to publish your review anonymously. If you do receive an ATOL Certificate but all the E-tickets, which have been adopted by the majority of our suppliers, allow passengers ticketless travel. Good afternoon John,Thank you so much for taking the time to leave us a 5* review. However, it may not be as easy as you may think to get in touch with someone who will actually help you. Do not sell or share my personal information. It takes 10 to 13 weeks to process a passport application, according to the State Department. Detail what you expect the company to do to resolve the issue and ask for the solution to happen within a set time frame. Yes, you can make secure online payments by visiting the. If you need any further assistance please contact your local branch, orthe person who made your booking. As a general rule, it's probably within two to three days of your intended arrival," he said. HAY Booking Reference Lead Passenger Surname Lead Passenger Date Of Birth Open the calendar popup. How Much Are Travel Points and Miles Worth in 2023? Here is a list of our partners and here's how we make money. Please can we ask you to call the office and we would be happy to chat about your experience. However, this does not influence our evaluations. Many credit cards offer travel insurance as a built-in benefit to customers who pay for their trip on that card. I am very sorry to hear that you feel this way and I can assure you that this is not how we want any of our customers to feel. Can I change my hold baggage allowance once I have booked? As part of our Peace of Mind Guarantee we also offer options to return your Holiday Money at the rate you bought it if your holiday is cancelled as well as COVID-19 secure insurance options. Airlines are required to make refunds promptly within seven business days for purchases by credit card, or within 20 days if paid by cash or check. booking. We will issue the refund within 14 days of receiving the cancellation invoice from your supplier, however at present this is taking up to 6 weeks. The agent said she was going to phone a supplier and get back to me that evening. Thank you once again for booking with Hays Travel. I am very pleased to hear that you have had a lovely experience, we will be sure to pass this onto Teresa and the agents at the branch as I am sure they will be very happy to hear this! Her work has been published in The Wall Street Journal, The New York Times and The Washington Post. As a. We had went in and spoke to Rebecca. The FCO advice is applicable for refunds on travel due in the immediate future, and we have been advised by the travel industry body, ABTA, that immediate means the next four weeks. Yes. Heres how to know whether youre entitled to a refund on Frontier, and how to actually get it. Purchased euros today hays gave me a rate of 1.0358 which I accepted ( knowing no better) at home checked receipt and found they charged buy back fee of 3.95 without asking me, also on checking their web site the rate quoted is 1.1062 Moral is check information prior to purchase rather than relying on then to be professional and advise on best deal . Specifically, you may decide to pursue a remedy through an alternative dispute resolution, an Ombudsman, or you may have to take Hays Travel to small claims court: When you book a holiday for your family, the last thing you expect is for the travel agent to treat you badly, mislead you or to otherwise make your experience painful. Sally French is a reporter for NerdWallet. When evaluating offers, please review the financial institutions Terms and Conditions. Hays Travel have partnered with Collinson Group as a recommended supplier of COVID testing packages - for pre-departure testing in the UK. chance to earn commission on top of your wage. holders get the Works bundle at no additional cost. This may influence which products we review and write about (and where those products appear on the site), but it in no way affects our recommendations or advice, which are grounded in thousands of hours of research. You will be contacted by email to verify your review. From your. Put down to experience but will not use again, Good afternoon Dave,Thanks for taking the time to leave us a review, we appreciate the feedback. If you are due a refund and have been sent a verification code - please click here. Cons. We often link to other websites, but we can't be responsible for their content. Anyone can write a Trustpilot review. The latest FCO travel advice can be found here: https://www.gov.uk/guidance/travel-advice-novel-coronavirus. "I appreciate you guys. If you do receive an ATOL Certificate but all the Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Unless youve purchased a Cancel For Any Reason policy, which is usually more expensive, youre only entitled to a refund if you cancel for a covered reason. This did say T & C apply but nothing more. Are Frontier flights refundable? If you've tried to get a refund from an airline, hotel or cruise line lately, then you probably know that you have to pack your patience and prepare for an adventure. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Just realize that the package incurs an additional cost (which varies by destination and date), so youre in a sense paying for the privilege to get that refund. Online Form. How can I arrange assistance for my flights? Unfortunately, from receiving inaccurate information to totally missing out on a holiday, customers have many complaints with Hays Travel. Can I take liquids on-board the aircraft? First, it depends on whether Frontier chose to cancel your flight or you chose to cancel it. 2022 CBS Broadcasting Inc. All Rights Reserved. He thought getting a refund would be a breeze. FRONTIER Miles. With DoNotPay, you can also address other complaints such as: After you select the product that best addresses your issue , all you need to do is key in all the required details, and let DoNotPay handle your complaint. You canfind all the latest entry requirements on the FCDO website link below. But, with DoNotPay, you can skip to the front of the customer service line so you can resolve your issues and get back to enjoying your holiday. We believe everyone should be able to make financial decisions with confidence. Our partners compensate us. In fact, Hays Travel, like most companies, provides avenues for customers to file complaints and request additional assistance. Hays Travel is the UK's largest independent travel agent - it grew its portfolio dramatically when it bought out all the Thomas Cook stores when the travel company went into liquidation in 2019. ola oh i never got to say that tata, Good morning Kevin,Thanks for taking the time to leave us a review, customer feedback is always appreciated. Its also a single-use travel credit, so if your next flight is cheaper than the first, you wont receive any money back for the difference. If you have a dispute and you booked with an ABTA Member then we can offer information and potential solutions. You want a travel credit card that prioritizes whats important to you. Help future customers by talking about customer service, price, delivery, returns & refunds. Check-In. If you've booked a holiday with Hays travel and you're unhappy with the behaviour of the staff, pricing of your holiday package, or another issue you don't have to stay quiet. Hays County Tax Office 712 S. Stagecoach Trail, Ste. We will contact you within four weeks of your departure date to discuss the options*. You're entitled to a cash refund within 14 days of the cancellation or curtailment of your holiday, or within seven days of your cancelled flight. What if Im unsure about going on my holiday? Here's an example of a weak case. However, you might not even need to pay for trip insurance. NerdWallet Compare, Inc. NMLS ID# 1617539, NMLS Consumer Access|Licenses and Disclosures, California: California Finance Lender loans arranged pursuant to Department of Financial Protection and Innovation Finance Lenders License #60DBO-74812, Property and Casualty insurance services offered through NerdWallet Insurance Services, Inc. (CA resident license no. Learn more: The best airline credit cards right now. First, the good news: Hays offers 0% commission on its foreign currency. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. *Please note that this varies depending on the tour operator. HTFBenquiries@hays-travel.co.uk. Please make it clear to us if you are looking to cancel the entire booking or whether you would just like to cancel a specific member of your party's booking. It may be a good idea to travel with a copy of your prescription. Sophie was more than 2 hours on the internet and on a phone sorting and eventually getting a result for our family (10 adult & 6 children) holiday. the management make you feel so valued and know you individually. Theres also a live chat feature. Email. They have cancelled, so you have a legal right to a refund in 14 days. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Will not return, Good Afternoon Val,Thanks so much for taking the time to leave us a 2* review.We appreciate the feedback you have given us. Thank you and Take Care,Eve - The Social Media Team. We are working hard to administer all refund requests from our suppliers. You can contact the Money and Pensions Service (MaPS) or you can telephone 0800 138 7777. The State Department denies this. Report inappropriate content 1-10 of 47 replies Sorted by my work feels like a little family. You deal with several companies every day and most of those interactions are pleasant. She informed me that she would have to look into it and get back to me but was going on holiday so it would be with a colleague. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Covered reasons vary by insurer, but they typically entail situations like severe weather or illness, injury or death. If you find yourself struggling to get the assistance you need from Hays, you may want to ramp up your efforts. Disclaimer: NerdWallet strives to keep its information accurate and up to date. Compare travel insurance About Matt Fernell Registered Office: Please contact your local branch, orthe person who made your booking. According to the U.S. Department of Transportation, travelers are entitled to a full refund if the airline calls off your flight, regardless of the reason, and you choose not to travel on another flight paid for by Frontier. not be ATOL protected. Ways to Contact Hays Travel Customer Support. Youre fully vaccinated from 14 days after you have your second dose of a UK government-approved vaccine. Yes, you can make secure online payments by visiting the 'MY BOOKING' section of the Hays Travel website. Traveling with Children or Pets. From this moment I was made to feel like an inconvenience while the assistant appeared to have no idea of my request and had absolutely no knowledge of the location. Other adventures have included hiking 25 miles in one day through Italy's Cinque Terre and climbing the 1,260 steps to Tiger Cave Temple in Krabi, Thailand. * Denotes the fields that are mandatory. Our latest family holiday April 2023 to Turkey Nikki recommended the Haydarpasha Palace hotel and we weren't disappointed for a family of 5 it was within our budget and got more than we bargained for thanks to Nikki. But what happens if you're past the refund deadline? They have just lost our custom. Hays Faraway done Low Deposits done Free Monthly Payments done 99% Customer Satisfaction done UK's Largest Agent Refund Request Please note that you will need the six-character verification code we sent by email or text message. For more information about financial protection and the ATOL Take your Hays Travel Card with you on every holiday, simply top up and go. If you do not receive an ATOL certificate, then the booking will The official app for Hays Travel Prepaid Travel Card. Whether you'd like a short UK break, a sunny package holiday, an all inclusive getaway or something else entirely, our team will help you book the holiday of your dreams. 30.2K followers. There customer service is shocking, wasn't any help what so ever and very rude. Registered Office: Gilbridge House, Keel Square. January 10, 2022 / 8:30 AM There are restrictions on what items you are permitted to carry in your hand luggage and hold luggage when boarding aircraft in the UK. We use dedicated people and clever technology to safeguard our platform. 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Good afternoon Kyle,Thanks so much for taking the time to leave us a 5* review. But it's not all doom and gloom, as some firms did manage to impress the majority of their customers. Travel Card is not linked to your bank account and is a safer option than carrying cash. Our partners cannot pay us to guarantee favorable reviews of their products or services. If your travel company is not a Member, we will not be able to help with your dispute. Our Witham branch number is 01376 777976, We booked tour holiday last July given price for it very happy payed deposit there and then all the problems started we got a revised price nearly 3000 pound more than originally one 3 months later we were told that the original booking had not had flight charges put on We have bin back and forward few times last contact by phone manager put phone down on us so finally we went into store and asked for full refund we spent more than 2 hours trying to get refund eventually they agreed but would not refund our deposit Told I've got to wait 28 days for refund Glad I payed by credit card so letting my bank deal with the deposit Could not believe the managers attitude would not listen to our issues before we left store she turn off her computer and walked away We walked out of store straight into another travel agent got everything done for us there and then and all done no problems or hassle, Good morning Terence,Thanks for taking the time to leave us a review, we really appreciate the feedback. This information may be different than what you see when you visit a financial institution, service provider or specific products site. Please can you send us an email to csreviews@hays-travel.co.uk so that we can look into this for you.Take care Lucy - the Social Media Team, Booked with Hays to Fuerteventura (using Jet2) and everything worked from start to finish. She was very pleasant to talk to and have very good customer service and support. Of the big names, the worst were Ryanair at -82% (from a massive 2,500 responses) and Tui at -60%. We guarantee you will use it over and over again to make your life easier and more convenient. How long will it take for my booking confirmation to come through? So he submitted an antigen test his friend took. NerdWallet strives to keep its information accurate and up to date. Many or all of the products featured here are from our partners who compensate us. Avoid at all costs (no pun intended), Good Afternoon David,Thanks so much for taking the time to leave us a 1* review.We appreciate the feedback you have given us. I will feed this back to them on your behalf, I'm sure they will be over the moon. And I regret hays was used obviously . If you can't travel because of coronavirus, you might be able to get a refund or choose to rebook for another time. Keel Square, If you require special assistance but haven't notified us, please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. Her attitude is very positive and welcoming, she had made a bad situation with a holiday from a different company very easy and positive for me. Since its beginnings in 1980, Hays Travel has grown substantially, but it's still focused on helping families and individuals plan exciting holidays. "I saw that you guys were good at solving situations like that, so I contacted you guys," he said. Hays Travel Ltd cannot accept responsibility for incomplete or inaccurate information and no refunds will be issued if you are unable to travel as a consequence of this. Turns out, he was way off base. In fact, it's just the tip of the iceberg. Frontier has a simple online refund request form but not every passenger is eligible. Hays Travel is a different animal to the souped-up, debt-fuelled, bonus-happy beasts of the City, such as Thomas Cook and Carillion. started as an apprentice and worked my way through. It's time to book with confidence. The best way to do this is by sending an email to the one provided on your Hays Travel Booking Confirmation. Data privacy and security practices may vary based on your use, region, and age. At the moment we are experiencing significant delays in receiving these refunds from some of our suppliers due to the volume of people requesting refunds. It was fun," he said. To get a refund after checking into your hotel, you need an airtight case. Thank you," he said. 1120 San Marcos, TX 78666 Please make your check payable to Hays County Tax Office, include the Quick Ref ID, and if possible, enclose the copy of your tax statement with your payment. Hays Travel Money Card | My Account | Login Get Card Register Login Login Card number Email address Password Remember me Forgot password? Covered reasons vary by insurer, but they typically entail situations like severe weather or illness, injury or death. Balances for holidays which are not currently cancelled are still due to be paid, or you could lose your deposit and pay charges according to the booking conditions. A request to cancel a booking must be made in writing by the lead passenger. This was not the customer service I was after so having tentatively left my details I left the shop and decided to go to Solent World Travel where I received the excellent service I was after. Change & Cancel Policies. I am very pleased to hear that you have had a lovely experience. Let DoNotPay help you get what you deserve. Her work has been published in The Wall Street Journal, The New York Times and The Washington Post. Cannot praise her highly enough. If you're experiencing any of the following problems with your holiday travel plans, you have every right to complain to Hays Travel: The first step in resolving an issue with Hays Travel, or any other company, is to communicate. Bags and Seats. Good morning Della,Thanks for taking the time to leave us a review, we appreciate the feedback. We at Hays Travel will do everything in our power to ensure that this is paid as quickly as possible. Yes, you need a passport to travel and will be prevented boarding if you do not have one. I am sorry for any inconvenience this may have caused.Take care Lucy - The Social Media Team. Hays Travel. Michael Decman didn't strike out, but he did get thrown a curveball.