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Fortunately, we continue to see very strong retention rates, suggesting that those students who already understand the value of Chegg continue to choose us and retain us at high rates. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Fraudsters, Attempted to charge every single card linked to my account to extract funds.There's no way to remove my payment methods.They refused to issue a refund.Steer clear from these criminals.Im in the process of disputing the charge with my bank. We shouldn't have to pay this much money to be given wrong lessons and wrong examples. So I tried to order through my friend's account and that worked immediately. They are greedy You were NOT hacked the same exact thing happened to us. I complained to the bank and the money was refunded. Change), You are commenting using your Facebook account. Please visit this FAQ to better understand why you may be getting this message. False advertising. And that business is growing really, really -- it's never grown this fast and it's on top of an increasingly higher base. And you got to jump on it as quickly as you can. I don't know that you'll be able to track and measure it between now and the end of the year. This is really about new customers that have another toy to play with now, and we want to go win that battle. Our credit card company has contested and refunded many of the charges but not all. Again, these are really great questions because they're exactly the questions we're asking internally. I was charged twice on my debit card for the amount of $14.95 each on 07/31/2019 and 08/06/2019 respectively. While the Chegg Study service charges are non-refundable per our terms of use, in this instance we have made an exception and we were able to honor refunds for the most recent billing cycle as a one time courtesy. PS I HOPE THIS HELPS AND EVERYONE GETS THEIR MONEY BACK. It is all about Subject Matter Expert Coordinators. Take rate of Chegg Study Pack, record levels. We're going to get the feedback. Retention is not a take rate issue. It usually takes 7-10 business days. Our priorities outside of North America are to make our services more personalized and accessible to everyone and to localize content and pricing so we can expand it to new geographic markets. These problems are being worked through by real individuals, and sometimes it is possible that they can make a mistake. BUYER BEWARE! Desired outcome: Question: $1600 is charged to a credit card that charges 36% interest compounded monthly. The usage of that service is at the discretion of the student.You can cancel your subscription anytime by visiting "My Account" on Chegg.com, clicking "Cancel" and completing the steps to cancel. So long-term opportunity is just much bigger. I have been getting charges to my card on file for two months and to my understanding I did not renew my monthly membership, as it is being renewed in January of 2023. Verification can help ensure real people write reviews about real companies. Its now July 2020. Yes. Got it. All while driving best-in-class margins and cash flows. I just discovered I have been paying for EasyBib (a paid citation service) since July 2018, to the tune of $9.95 a month. That is contemplated and built into the learning experience itself so that students will appreciate the value that we bring to the user experience. This is both a very interesting and very exciting time for companies. Date of experience: March 21, 2023. Which is impossible. The company will report net; Question: Question 54 Q: A company records $3,500 of sales revenue through credit card purchases. Next question, Eric Sheridan with Goldman Sachs. We're betting very big on the fact that people are going to need to learn how to use these things and the impact of these things and they're going to have to learn what the output means. So the variable to change was the launch of four, because we had taken into consideration to some degree, three. And then you've kind of alluded to what it might look like in the beta. Like obviously, there are other vendors out there that ignoring AI and ChatGPT, Chegg performs really well against. Seriously? Yes, Brent, I mean, just to be clear, it's our fastest growing business. It is stated that it is non refundable but there is nothing that states that members should cancel a day before nor are members given a set amount of days to cancel clearly stated in the Terms of Use. After solving student question for 1.5 hours, at the time of submit the site respond that you have skip this question even when the question is never skipped and answer clock is ticking. I purchased one item for my daughter early fall 2018. I'll be sure to watch the video after this that you keep mentioning. Your own research that shows that student clearly prefer Chegg over ChatGPT. 4) 5.28 years. And I guess, thinking back to Study Pack bundle or international, describe it as sort of methodical, a lot of testing and in some cases, waiting until the next semester to not disrupt auto renewal, for example. Professor/dean provides Chegg with list of questions to flag as cheating. You can also contact customer support to cancel the membership. Combined with exciting benefits of AI will propel Chegg into the future. And so we -- those are the things that we know because we monitor and test things. Skills and other revenue was $19 million, driven by strong growth in skills, offset primarily by the change in required materials model, which is now a revenue share. And coming out of those discussions, we quickly reoriented our company to focus and prioritize on the utilization and incorporation of AI into Chegg services. Launch of the app in Mexico, set records for us. But the goals that we seek are obviously returned to a higher rate of growth, continued excellent retention, continued take rates, continued willingness to pay more, continued length of time and then having the funnel increase globally faster. And we're excited about those. So on the on the AI side, we've been fortunate that we've been working with AI technology for the last many years. So that dynamic works in our favor, but in the short term, we got to take it as seriously as anything we've taken seriously. Beyond stupid is this company. We tried calling chegg and were on the phone for almost an hour while the customer support person attempted to find our information. Then just few days ago, I finally got a mail from chegg saying that the book I requested was out of stock and it is now back in stock, also mentioning that they are shipping me the book, which doesn't make any sense because when I ordered the book rental through my friend's account, I got the book right away. Refund. So we're really fired up about what was going on in Skills. Yes. So this is speaking from our own view of what we see in our dynamics in our marketplace. The homework help feature allows students to submit questions which will then be answered by experts. So, I mean, our clear goals on maintaining margins is to continue industry leading margins and cash flows like we have for the past many, many years. We have -- we can monitor our business every 15 minutes and know exactly where we are against new customers and retention rates versus our expectations. While we always strive for the most accurate answers, there are times when an answer may not be perfectly accurate, since the service is intended for assistance with learning concepts, rather than providing full detailed answers. They offer help with subject that no one who works there seems to know about. So this is not a sky falling thing. It's just an acknowledgement that there's been a technological shift. Great. One thing is sure: you have my bank details! And I think we'll all be able to track it a lot better as we go into 2024. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Chegg. But like in a scenario where during the interim, in the next like six months, 12 months, 18 months, what's the best way to sort of like track and measure like Chegg in this transition quickly. A lot of the people on this call have done and shared with us, and thank you for that. LTV and CAC is really important to many consumer businesses because the cost of customer acquisition is so cheap, it's not been one of the variables that we've had to overly focus on. Well, they thought about Study Pack setback is doing fine. It's all about the future right now. Incompetent safeguard system that will almost 100% guarantee suspend your account under false allegations of being a 'shared account.' First seen on October 4, 2012, better your company! So we'll also be able to know what particular part of the question you're struggling with. So we've been redeveloping the site to make sure people understand there'll be fewer things to do, more focus on AI. We can all see that AI technology is evolving at a very rapid pace. The total annual finance charges on your credit card account are $225. Yes, you can use ChatGPT to get some answers, which is what the customer that didn't come to us are doing, but they actually learn it, you need to use Chegg. This will surely increase the credibility of your complaint. And so we're really excited about the future. Tap the Submit button Chegg Customer Service Team skip@chegg.com, So, this website started great (been using since 2021), but literally fell apart. We could go to all to $19.95 in the month a version of $24.95. We are going to take it the way that we always succeed, which we believe our brand, our reach, our data, our capability, the user experience, focusing on the needs of the student. And we believe that AI is the next big shift. We are also expecting a positive recovery in enrollment trends, which historically would be good news for Chegg. I was told that I would have to deal with it, as "it's part Chegg's policy", when it in reality is false advertisement and being misleading. How can a big company like chegg have this kind of service? So how fast can you go? I have been paying for Chegg's service for long time now, and it's been more than a hand few times that I have tried to seek help with a perper, and Chegg is not able to provide help. We love hearing how we can do a better job helping you get through school. I ordered it on 5/16/2022. They are greedy and don't perform their duty honestly and correctly. Fix your automated safeguard. So they're launching chatbots on top of their content, does not change the dynamic in any way, shape or form in their favor. If you make the minimum payments of $50 per month, how long (in years) will it take to pay off your balance? We appreciate you letting us know about your recent experience. So, we're just being prudent in the short term as we roll out CheggMate in the long term. $86.49 I am furious at the thought of how many young college students new to checking and debit cards that they rip off every single month. To be able to access my own folder that I already paid for. Good afternoon. Please reach out through either chat, email or phone based support if you are still experiencing this issue: https://www.chegg.com/contactus Email: skip@chegg.com, Subscribed thinking it would give me adequate answer for my school homework. I would like this to be investigated in a proper manner please, and I request the full refund of the amounts taken. Today I (15/11/2022) just subscribe chegg, but chegg charged me twice. For us, we already know who you are. Scam! In particular, we refer you to the cautionary language included in today's earnings release, and the risk factors described in Chegg's annual report on Form 10-K filed with the Securities and Exchange Commission on February 21, 2023, as well as our other. Chegg then ended up wanting that account security checked by phone. You payed them all this money to help you cheat, and then they dime you out to your school with your credit card info. And the more corporations focused on skills rather than higher education, the better it is for that business. And or are you already seeing the potential for change consumption habits among your existing user base? Bought E book code from chegg for $86.49 And with that, I will turn it over to Andy. So by definition, it's going to be a different percentage of our business over time. To start, please be aware that answers provided via Chegg Study Q&A are not guaranteed to be accurate 100% of the time. If you are looking for solutions to problems with no explanation of processes, that is provided via the Textbook Solutions portion of Chegg Study. If you are looking for solutions to problems with no explanation of processes, that is provided via the Textbook Solutions portion of Chegg Study. This is going to come down to user experience, brand quality, brand reputation and your capital structure, which ours is superior to everybody else's. While you're reviewing your statement, check the category assigned to the charge. You can also contact customer support to cancel the membership. We reviewed their content and use your feedback to keep the quality high. So the marketing is going to be in product, very viral, use of TikTok. Or is this 100% blamed on ChatGPT. To start, please be aware that answers provided via Chegg Study Q&A are not guaranteed to be accurate 100% of the time. Claim it and get a lot of features. If you are looking for solutions to problems with no explanation of processes, that is provided via the Textbook Solutions portion of Chegg Study. If your average outstanding balance during the year is $1500, what is the annual percentage rate? So we're going to be very, very, very aggressive because this is our future. She went out of her way to make sure I felt heard, and at the end of the call we had a very positive resolution. This problem has been solved! Tap the thumbs down icon at the bottom of the answer 2. Moving on to guidance, while we continue to have confidence in our ability to forecast the current quarter, given recent industry developments, our visibility beyond that is less certain. And what we're just saying now in the short term is because it's summer and because this new giant thing is out there that we could tell you what's going to happen in the second quarter. VALUABLEDISCOURSE 3 yr. ago Pretty easy not to cheat Yeah. You charged $1,500 on your credit card for Christmas presents. Next question, Arvind Ramnani with Piper Sandler. And so trying to predict it when new technologies come out, it's been a futile effort for us, and so we don't want to do it. This one actually opens up a bigger market for us. Complaints are disregarded and while you wait days for your account to be re-enabled, you won't get credited back for the days stolen. Desired outcome: I want refunded the money for the double billing/fraudulant charges! And just one quick follow-up. Charges Started April 15, 2021 and So far the last month charge was January 15, 2023. I think the rest of them will be more on their heels because what do you need a flashcard for in a world where ChatGPT can create the flashcard. All rights reserved. It's really not worth the subscription, now is it? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I think one of the things we hear from students is that, their questions around ChatGPT are lack of accuracy today, which Chegg has always been sort of trusted brand from that perspective. I would like to bet an answer for my question. If you see Chegg on your credit card statement, it means that you have either rented or purchased a textbook through their platform. : https://www.chegg.com/contactus?a=Help!-I-am-suspended-for-sharing-my-Chegg-subscription!---id--EXhxCBRnRCK8NeWIzFXNTQ Chegg Customer Service Team skip@chegg.com, I paid last night but it says there were problems with my payment. Also, fix your business process. You pay a monthly fee to help you with learn from their questions and math examples but 80% of them are WRONG. This should change, the money is held in the account for a month till the next renewal date even though the subscription is canceled and you are given an option to re-launch the subscription if you please even if it is clear that the user would like to cancel the subscription and not to re-launch it. As with all Chegg services, our goal is to deliver improved outcomes and overwhelming value, with our recently introduced partner offerings from DoorDash and Calm, we are seeing the benefits of adding non-academic content to our subscriptions with improved retention. How is it that when you unsubscribe you cannot visit the work that you've paid for? I think we said it was over 40% on our last call. I would like to know how I can resolve this issue and get my money back as I have not been using Chegg since my membership isn't renewed until next year. Desired outcome: The first big step is the introduction of CheggMate, which we recently announced in cooperation with OpenAI. They are greedy You were NOT hacked the same exact thing happened to us. I never signed up for this service and want to know how I was enrolled. A smart way is to conceal your IP address to browse Chegg on your mobile data. If one is better, we can shift it. 1) 2.50 years 2) 3.96 years 3) 4.39 years 4) 5.28 years Question: You charged $1,500 on your credit card for Christmas presents. There's about nine that we are focused on. My credit card company was able to refund me for 4 of those months but said Chegg is responsible for refunding the remaining balance. 1. So, an offset of benefits sitting on the Adobe Board and with Fireflies. That's a business that we believe can be quite substantial over the next couple of years. For Q2, we expect total revenue to be between $175 million and $178 million with subscription services revenue between $159 million and $162 million, gross margin between 72% and 73% and adjusted EBITDA between $53 million and $55 million. These are all things uniquely be able to be doing inside of CheggMate, not in ChatGPT. So we'll have high gross margins. We are excited and optimistic about the future and are moving fast to leverage the best of AI to advantage the students. Chegg is not being honest. 760288 RECUR PRE AUTH CHEGG *ORDER SANTA CLARA CA 00000001 760288, CHKCARDCHEGG *EDUCATION SVC WWW.CHEGG.COMCA, CHECKCARD CHEGG *EDUCATION SVC WWW.CHEGG.COMCA, POS Debit CHEGG *EDUCATION SVC WWW.CHEGG.COMCA, POS PUR CHEGG *EDUCATION SVC WWW.CHEGG.COMCA, POS PURCH CHEGG *EDUCATION SVC WWW.CHEGG.COMCA, POS PURCHASE CHEGG *EDUCATION SVC WWW.CHEGG.COMCA, POS REFUND CHEGG *EDUCATION SVC WWW.CHEGG.COMCA, PRE-AUTH CHEGG *EDUCATION SVC WWW.CHEGG.COMCA, PENDING CHEGG *EDUCATION SVC WWW.CHEGG.COMCA, Visa Check Card CHEGG *EDUCATION SVC WWW.CHEGG.COMCA MC, Misc. chegg won't refund my money, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Phone was not there (I travel a lot and have several phones). Can you please issue a refund on my debit card? This is -- we didn't see those as real or important or as threats. We can understand wanting to make sure the answers you receive are as accurate as possible.To start, please be aware that answers provided via Chegg Study Q&A are not guaranteed to be accurate 100% of the time. We appreciate you letting us know about your recent experience. Your Internet device should be charged during you copy the solution; otherwise, within 30 mins your answer will disappear, and then it will charge to your virtual credit card. Anyone can write a Trustpilot review. Is something being done about this company?! I need a essay paper of 4-5 pages ASAP, the question I need answer is as follows: And just for clarity there, all the growth -- Dan is 100% correct, all the growth is in skills and the risk headwinds in adds and of course the change -- the changing requirement materials from being 100% recognizing revenue to revenue. how a common tutor know about their revokcation if their Dashboard shows 83% CF score please help me out for this injustice. Oh, and resubscribing initiates a new month of subscription, because well, because this is a company that clearly attempts to defraud customers in the hope that few will complain. So I understand as a public company, people want you to move faster and have greater certainty despite the fact that it's probably the biggest technological shift we've seen in the last 20 years. With DoNotPay, you won't be charged after the free trial! SMH, We appreciate you letting us know about your recent experience. Thank you. This is tiring, and wasting my time although I have renewed my subscription this month just to get the answer of these questions. please refund me the $27,94. So we're all in and making sure students understand the value of us and the value of the combined together and why it's in their best interest to pay the $15.95 or $19.95. Chegg said that I have to call my CC for reimbursement. I had my experience at Ziff Davis , where I was publisher of the largest computer matinee where we saw people go to the Internet first. Thanks. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Chegg fraudulent charges and company does nothing aboutit. Repeated unauthorized charges on my credit card. Who is tutoring who here? And this is where the real differentiation is in that user experience and certainty around accuracy. I don't know if there's any color. Expensive service that charges a lot for what it is; more expensive than competitors.