I'm not happy with the outcome. Also d/b/a - Kitchens & Baths Unlimited. A few days later I received a call from a man that said Stonewater had given him my number to call about making the repairs. This is my first property and Tracy was very helpful and gave me the best advice to go about it im very thankful for her amazing customer service, Thanks you for a wonderful review :) Matt. - Hani. After they evaluated the bathroom, it took 4 days later to get the bid. I'm really pleased Tracey could help you :) ^Jade. This weekend he has had 5 people in his flat drinking all night til 5am Sunday morning, is this acceptable ?? You can find out more about our repairs service, including how to report one to us, your responsibilities, what to expect when we carry out your . We have been trying to buy the property we live in for over 20 years as we feel the amount of investment Stonewater has made from me and my wife throughout the years PLUS what they would make from the sale is of the property is MORE than enough, yet a FLAT NO was issued every time ! They agreed to remove the ridge vent and put the wind turbines back, which they did. With over 15+ years of experience in the industry, we are here to provide the highest quality of work Kountze has to offer. 0000000016 00000 n Stonewater Inc Reviews - Port Neches, TX | Angi Have recently written recorded delivery letter explaining our problems with photo CD addressed to The CEO Stonewater. I told him I was not paying for the repairs, and he hung up. Hope this helps. Had a lady called Kirsty take me through the steps to sign and she was nothing but helpful, any issues I had she had them sorted and raised right away. For a full list of what you are responsible for in your home, take a look at this section of our repairs guide. If you dont want the CCP to look at your complaint you dont have to, instead, you can ask your MP or Councillor to act on your behalf. Embracing a more traditional notion of Home, Stonewater offers three exceptional floor plans prioritizing modern and open interiors synonymous with Blue Heron's award-winning design. Please visit this page for more information. !IT WOULD BE GOOD IF YOU ACTUALLY BOTHERED TO LISTEN TO THE GOOD TENANTS, AND SHOWED US THE RESPECT WE DESERVE.NON OF US LIKE COMPLAINING, AND WE WOULDN'T IF WE WERE LISTENED TO IN THE FIRST PLACE. Also there was some miscommunications in between contractors and agency in regards to jobs that is still needed to be completed before the keys were handed to me. 7 Jun 2022. This form will not work unless you enable cookies. What is the complaints process? We use dedicated people and clever technology to safeguard our platform. Copyright Stonewater. Modern slavery and human trafficking statement. Good communication skills made me feel comfortable whilst asking questions.Thank you since I have wrote this message I have tried contacting Tracy Letherland and she has ignored my messages when I have told her I need to talk to her so after u do a lovely review for her she then ignores u like your nobody, Thanks for letting us know about your experience with us, Lawson. We'll be happy to hear from you. !, and don't listen to us good tenants on most things.SHAME ON YOU STONEWATER !!!!!! When they removed the wind turbines, they just let the bath vent duct drop down into the attic and left them there. To find more licensing information for your state, visit our. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Enter a zip code and get matched to businesses near you. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. Great Job . You can make a complaint in any of the following ways: This form will not work unless you enable cookies. If youre vulnerable and need us to stay out of certain areas of your home, please let us know when you contact us. Thank you Tracey. Great to hear your kind words about the team. Once again, I apologise for the inconvenience caused, and I wish you a speedy recovery. You can read our current self-assessmenthere. Stonewater Contractors | TX | Read Reviews + Get a Free Bid - BuildZoom Compliance with the Code forms part of the membership obligations set out in the Housing Ombudsman Scheme. Our ambitious house-building programme aims to build 1,500 new homes per year from 2019 onwards, driven by our vision of everyone having the opportunity to have a place that they can call home. Great company to work with. These policies apply to customers whose homes are owned by Legal & General Affordable Homes and managed by Stonewater. Please contact us using the appropriate link below: Hi Kathleen, I'm really sorry to hear that you've been going through a tough time. I'm glad everything has gone smoothly for you :) ^Jade. We use dedicated people and clever technology to safeguard our platform. The bid was all typed up and professional looking but was $1,100 higher than the offer we took. We are increasing our visits and work in neighbourhoods and we may be able to do something here. Everything went perfect, on time. I must be a worry to have an active leak in her home. Total mess of a company ! Were reviewing how we handle complaints and wed like to hear your views about the Customer Complaints Panel (CCP). cooker. That's great to hear, Amy, I am pleased :) Thanks for the review! 20 customer reviews of Stonewater Roofing. We never leave a job unfinished, or a customer unsatisfied with our level of service. FSS is committed to its customers! Find out everything you need to know about making a complaint in our guide or watch our video below: Read the Guide to making a complaint in your language: Our Customer Commitments set out how we'll deal with your complaint. I never received another call. No, Stonewater Inc does not offer eco-friendly accreditations. For general enquiries you can contact Inside Housing at: Suite 6.04, Exchange Tower, 1 Harbour Exchange Square, London, E14 9GE Tel: 0207 772 8300 Apreshiate all there help and looking forward to having a brand new home today. Find out how we combat fake reviews. We will sometimes need access to your home, for example, to inspect a repair or service gas appliances. If everyone was like her the world would would be a better place. They should be enjoying their retirement, not being driven slowly mad because you wont move this man to an appropriate property! Enter a zip code and get matched to businesses near you. Please contact us using the appropriate link below: Customer enquiry If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. We come from all backgrounds and nationalities and service each and every customer with the best we have every time. But if something has gone wrongand we havent been able to put it right, you can make a formalcomplaint to us. May 03, 2022 3:24 pm EDT. They must have a lot of work to do. 0000006695 00000 n Amazing employee. %PDF-1.4 % We aim to acknowledge expressions of dissatisfaction within two working hours and to acknowledge complaints within two working days. We class her as our friend, as she is so helpful, kind and considerate and cheerful. He only tried to seal it and repaint. I sent an email to Stonewater this year, but never received a response. She has been kind and supportive all the way through and very understanding. ^Jade, This review is for Tracey leatherland at stone Leigh she recently helped me to get a grant for white goods she was awesome professional went above and beyond to help brilliant thanks so much. He said he would turn this in. Could not have gone better. ;ZE/?G)AHorRw=l >uN$ooSv1P2X9VaGF="GWOL4I>X4s!""aBURXJLRa\^K*/ -k|?%&QN]%7}4@go+ibU;Q`. He went into the attic and saw the vent ducts that need to be tied in correctly. We will not put up with our elderly relation being treated like a nobody. That means we manage over 500 homes on . trailer COMPLAINT 202000534 Stonewater Limited 22 October 2021 Our approach The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. If you're not sure if your home is owned by Legal & General Affordable Homes, please contact us Again, we are very sorry for the the delays in getting this put right.------------------------------------------------------------------------------------------I can see how these repeated failures are affecting you. 0000066042 00000 n Do you work for this business? Find out how to make a complaint and how we will deal with your complaint. Stonewater at Southern Highlands | Blue Heron We undertake some works throughout the year to keep where you live in good shape. They did do this and broke one Perlin and cracked one Rafter in my attic. I ask him if Stonewater had said who was paying for it. Here are 8 tips for writing great reviews. If you could provide her details in the message ill send you, I'll get what has gone wrong here investigated. This is where the problem started. They did a great job. hbbRc`b``3%E=@ Stonewater Inc offers the following services: Replacement and remodeling of kitchen & bathrooms, cabinets, counter tops, flooring, fixtures, appliances, remodeling, new construction, room additions, windows, siding, roofing, Silestone, ceramic tile, granite, wood flooring, painting, insurance claims, design build, carports, custom, home improvements & garages. Here are 8 tips for writing great reviews. For more information, visit our website at www.stonewater.org. Thanks for sharing :) ~ Matt, Disgusting our rubbish left outside the front doors as not taken by Waze ??? Introducing Stonewater, a collection of Homes nestled in the picturesque Las Vegas foothills of Southern Highlands. A huge Thank you to Samantha at Stonewater for all her help and support throughout the process of attaining my tenancy. Great communication and very professional. MR. Mrs Ruth Soden. 0000012248 00000 n Read Customer Service Reviews of www.stonewater.org - Trustpilot I called Stonewater and they sent a supervisor out the next day. Share your photos and videos with others to prove the truth of your words. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). We manage around 32,000 homes in England for over 65,000 customers, including affordable properties for general rent, shared ownership and sale, alongside specialist accommodation such as retirement and supported living schemes for older and vulnerable people, young peoples foyers and womens refuges. Submit a complaint and get your issue resolved. If you are an L&G customer your complaint will be handled in line with L&G processes. Planned improvements are different from the repairs you report to us when something isnt right in your home. I've spoken to the retirement living management and we are arranging to come and speak to you and your mother face to face to discuss our plan of action to get you some resolution and peace. Thanks Kirsty. Efficient, professional, and overall a lovely personality which translated over the phone and via email. I'll pass this onto Suzan ~ Matt. Thanks for leaving a review Natalia! 0000072804 00000 n Use the links below to access additional information about this case on the US Court's PACER system. I ask where he was talking about, and he pointed toward the east side of my house. 0000006106 00000 n Her cheerful laughter and mood makes us all feel that little bit better every day.So on behalf of all the tenants at Norfolk House we would like to say a very big thank you for making our lives that little bit better each day and that we all love her to bits.
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