Are you the owner of any commercial copyright on this page? Merton Council (@Merton_Council) / Twitter You can find out whether you are on the "white" or "yellow" collection week using the link at the top of this page. "This includes fast food packaging, beers, cans etc but also much larger fly tipping items - furniture, tyres, bedding etc. "Our hearts go out to the family and friends of Sahara Salman, who tragically died in the explosion. Really not impressed.Today at 4:45 pm I called the helpline to make an inquiry regarding my latest Council Tax bill.The first time I was put in a queue (I was number 1!) On the day. Governance presented the report, advising that complaints levels Separate rights of appeal. We are holding Borough and Parish Elections on 4 May. 07/11/2019 - Standards and General Purposes Committee (Item 7). Borough-wide outrage over rubbish increase, 'New bins attract rats, foxes and fly-tippers' - says Pollards Hill residents. Foi Responses, The Council should pay Mr X 500 to remedy the lack of suitable accommodation and the uncertainty caused by the other failings. The Council has refunded one of the fees. Enquires had doubled during this period. Last year Merton Council's handling of complaints was a big concern for the Local Government and Social Care Ombudsman. Tell us if you feel the service you received should have been better, or if you feel the Council or an officer of the Council has done something well. Merton Council said they are launchinga"Keep it Clean" campaign to help tackle the issue. a case management system could be used to manage these The Council is at fault for charging Mr X for his care. I'm absolutely stressed and fuming!!! Put your bins, boxes and caddies out before 6:00 am on the morning of your collection. contact IPSO here, 2001-2023. I do have door collection for the rest of the Rubbish and recycling, but it never ever happened yet in 3 years ! Understanding private Garden Clearance in Merton and council refuse Residents in the borough, which has been nicknamed Mucky Merton, have long complained about illegal waste dumping, or fly tipping. I've lived in 4 councils in London and Merton is by far the worst (and certainly not the cheapest). If you have a complaint about the editorial content which relates to Privacy and cookies put out your rubbish and recycling correctly, Putting your recycling and rubbish out for collection. Im now beside myself with worry how I will be able to afford to live and pay the 130. Ms C complained she is unhappy about the way in which the Council has dealt with her daughter's care and support. reason, such as dogs barking, loud music, or equivalent). Companies can ask for reviews via automatic invitations. Booked a bulky waste collection which I paid for. Merton Council complaints contacts Visit Contact Page Call Customer Services on 020 8274 4901 Visit Homepage Call Out of hours emergency on 020 8543 9750 Disclaimer: . DONT go there unless you've taken CALMING pill. We use dedicated people and clever technology to safeguard our platform. Contact us if you think it should be reopened. I was sat outside Waitrose in Raynes Park this afternoon on the phone to my sister and mindlessly dropped my cigarette butt on the floor. Fly-tipping is a growing problem across the country, but our message to those who disrespect our streets in our borough is clear: don't mess with Merton.. Household recycling, rubbish or food waste. Data returned from the Piano 'meterActive/meterExpired' callback event. COUNCIL IS SO CUREPT AND RACEST IS UNBELIEVABLE. had been exceptionally high during 2018/19 and that Members Complaints ; Freedom of Information ; Subject Access Requests Please try and keep your message as brief as possible. Bins should be seen easily from the road. - Accumulation of rubbish/waste (To clarify, I would like to know the Social Services (out-of-hours): An out-of-hours social services standby service is available through Sutton Council on 020 8770 5000. Please see Report a missed rubbish or recycling collection | Merton Council Those ads you do see are predominantly from local businesses promoting local services. had logged the same issue. Just to add insult to injury was told he is being very understanding and helpful.. The Ombudsman has found no fault. Litter, fly-tipping and weeds on streets : Report it | Merton Council Merton Nuisance Complaints - a Freedom of Information request to Merton This website and associated newspapers adhere to the Independent Press Standards Organisation's On top of that, for unknown reasons the recycling centre is not accessible during weekends except for two hrs on Sat morning if you're driving a hired mini van instead of a car (as if the point is the vehicle, not the waste). <>/ProcSet 83 0 R/XObject<>/ExtGState<>>>/Group<>>> Telephone. Veolia operates the street cleansing service covering over 10,000km of roads across the four boroughs of the South London Waste Partnership in Croydon, Kingston, Sutton and Merton," said a spokesperson. Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 @merton council - If I hear of, or am made aware of, any future instances of animal negligence at the hands of miss Danielle Holloway that results in either harm to a dog or the death of a dog then I will be making this public knowledge and informing the tabloids. Not all concerns are handled as 'complaints', for example a faulty streetlight, graffiti, an abandoned car or a missed bin collection are faults or service requests and are handled quickly outside of the complaints process. Editors' Code of Practice. If we are unable to do so, we will provide an explanation . <> The Council failed to ensure an increase in speech and language provision was put into place between 2015 and 2017 and delayed issuing an education, health and care plan. Benefits, Council Tax and housing; Births, marriages and deaths; Business and consumers; Communities and neighbourhoods; Council and democracy; Education and learning; Healthy living; Leisure, libraries and culture; Planning, buildings and environment; Rubbish and recycling; Social care; Streets, parking and transport | Visiting Merton Civic Centre Overview Telephone Monday to Friday, 9am to 5pm: 020 8274 4901 Emergency out-of-hours line: 020 8543 9750 An out-of-hours social services standby service is available. Are you sure you want to delete this comment? Please put out your rubbish and recycling correctly or we may not collect it. "On-street litter bins should only be used for small items and not filled with black sacks, which prevent others from using the service correctly. Merton Borough Council, Download a zip file of all correspondence. Today, Merton Council are introducing a new way to report fly-tipping in the borough, as part of its Keep It Clean Love Merton campaign. She also complains about the way the Council handled her complaint about this matter. We aim to respond to all requests under Issue - items at meetings - Annual Complaints report - Merton Council If you subscribe to the garden waste collection service you can find your collection days using the link above. Their communications and website could provide clearer information. As a subscriber, you are shown 80% less display advertising when reading our articles. The Council has agreed to send a revised invoice. Report a problem with this page. council cannot take complaints about accumulation of rubbish/waste on Published by at 14 Marta, 2021. An apology, financial payment and a reminder to officers is satisfactory remedy for the injustice caused. Bins, recycling and commercial waste | Royal Borough of Kensington and contact IPSO here, 2001-2023. @Merton_Council @VeoliaUK #muckymerton pic.twitter.com/AR0816bFJe. You can also download and print this garden waste calendar: Garden waste calendar October 2022 - September 2023. | As such, no further action is required and I have closed your complaint down. WHEN THEY DROP/ LITTER MITCHAM TOWN CENTRE WITH CHICKEN BONES CIGARETTE ENDS AND REST ITS OK BY THEY CROOKED CRIMINAL ENVIRONMENTAL HEALTH OFFICIALS. NO NOTICE DISPLAY NOT TO FEED BIRDS. Merton offers free bulky waste collection | Merton Council Newsroom | Copyright 2013 Merton Council and its licensors. Maybe they should spend more time actually collecting the rubbish piled up outside the recycling centre than trying to rob people in broad daylight. Genuinely the worst council in London! The number of abatement notices served are as follows: - Boundary disputes There have been no boundary disputes involving the Thank you for your email message. Comments are moderated so may not appear immediately. I found the Council at fault for referring the debts on two separate occasions to the enforcement agents rather than all at the same time. Initial complaints should be directed to Merton Council directly. endobj London Borough of Merton. New Customers. Id kindly request to receive the data in excel or .csv format. Haydons Road parade looks revolting, worse than ever.". Contact the Web Team The council website says that you have to go to Magistrates court to do this, and risk paying an even higher fine. We cannot say if the Council had considered this it would have refused any application. Rubbish Collections . Contact us : Overview | Merton Council The Ombudsman recently released its annual summary of complaints made about councils across the country for the year ending on March 31. Replacement wheelie bins, boxes, bags and caddies - Sutton Council the Freedom of Information Act 2000 and Environmental Information And with how it managed the complaint. I can confirm that the (and abatement notices issued, if applicable) by the council within these <> Report a problem with this page. However it was noted that the number Secondly, they don't take any step back from taking extra money from you by means of PCN for parkings and just go for getting full 130. SocietyWorks Ltd Visit our elections pages to find out more or register to vote. We have now considered your information request as set out below. However, the approved development would not have been different even if the fault did not occur. "Veolias street cleaning teams visit and empty 80% of on-street litter bins in Merton at least once a day, with bins in quieter areas being emptied twice a week. "We need Merton Council and its contractors who are paid millions to take urgent action to address this major and ever worsening issue. well this shows the quality of the service. About this website 2004 Information request. Get the latest news and information about the topics that interest you, straight to your inbox. Waste collection is literally a joke here. If you are dissatisfied with the response provided you can The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused. It is important that we continue to promote these adverts as our local businesses need as much support as possible during these challenging times. Get the latest news and information about the topics that interest you, straight to your inbox. These complaints touch upon all elements of the Council and Veolia's duty to deal with waste, and cover street litter, overflowing public bins, fly tipping uncollected private bins . and a limited company (03277032). Merton is divided into 20 wards, each electing three councillors. - Accumulation of rubbish/waste. The Council is at fault for delaying sending a personalised housing plan and decision letter, for not offering interim accommodation, and for not advising about its housing register or how it could help with a deposit. Report a missed bin collection - GOV.UK Home Housing and local services Recycling and rubbish Report a missed bin collection Check your council's website to report a missed bin. to the changes within the Waste Collection Service and the ", Continuing Council failure to enforce correct collection day on Haydons Road. You can find contact details for Merton Council above. | Benefits, Council Tax and housing; Births, marriages and deaths; Business and consumers; Communities and neighbourhoods; Council and democracy; Education and learning; Healthy living; Leisure, libraries and culture; Planning, buildings and environment; Rubbish and recycling; Social care; Streets, parking and transport We will respond within 10 working days of receiving it. Last year we cleared 16,000 fly tips, 96% within 24 hours of being reported. That is why, in order to maintain high satisfaction levels, the council has put robust procedures in place since this data was produced to ensure the Ombudsmans timescales are met and complaints are dealt with.. Help us improve our site by giving feedback. provided, please forward this message to [email address] Find out how we combat fake reviews. a copy and close the entry in the FOI log. You get rats and mice due to the flytipping. TEXTILES recycling is NEVER collected, just discarded into a road.. Over and over and over again.. Called to ask for help, and after telling that I am disabled and house bound , was told to collect the bag and put it away till next week ! Please report any comments that break our rules. previous complaints or when multiple councillors from the same ward Contact us if you think it should be reopened. Report abandoned trolleys from Tesco by calling their trolley collection service on 01392 882 210. Make a complaint - Wandsworth Borough Council More information about the way we deal with information requests is on our Mr X complains the Council missed waste collections between May and July 2018 and collected a bulky item collection two days later than agreed. 12 months later and "further examples" of these problems are still prevalent. Donate and support our work. I am currently considering my option in regards to taking this matter further after a number of emails why they have completely ignored this matter is in concern to dogs foul which they are happy to allow even tho it sis against the law. Staff are so unhelpful , my daughter went to nursery in Merton and it was poorly run , failed to tell me my daughter had an accident and then had the cheek to tell me she took the incident formHome which is a complete breach ofData protection, staff in parking services very unhelpful and one particularly very sarcastic they literally do not have any customer service skills in the slightest. issues. To get in touch with the directories website team you can use this form or you can email or write to us at either of theaddresses given below. You should put them at the edge of your property, close to the pavement but not on it. 3 0 obj "Merton Council is charging for the items to be picked up so now people come to our road and dumb their rubbish and flytip," she said. We also recommend it apologises to her and makes some service improvements to prevent the faults identified from reoccurring. It is a London borough council, one of 32 in the United Kingdom capital of London. Merton Council. Major Incident: Galpin's Road, Pollards Hill - Merton Council Newsroom Hopefully this answers your query? We recommend it decides how it will remove the bamboo plant from the park and provides Ms B with a timetable of any action it plans to undertake. I have tried to follow the correct procedures but this has been unsuccessful. In this conversation. Collections continue as normal on bank holidays except for Christmas and New Year. To try and reduce the number of further FOI requests received, the council It has agreed to apologise and pay her 250. If you are complaining about Housing Services, we use a two-stage complaints process. contact the editor here. The Ombudsman's view is the delay was due to the lack of the lack of availability of the type of housing needed. How very sneaky of Merton Council, full well knowing most people arent going to be willing to do this. If you need to get rid of an old telly and don't have a car, this leaves you with three options: (i) Turn up on a weekday (as if people don't work)(ii) Book a "bulky waste collection" for an extortionate price (as if we don't already pay council tax for waste collection)(iii) Just leave your rubbish in the streetWake up Merton Council!!!!!! 6 September 2021 in Environment, Environment and Regeneration . attachment. Feels like I'm on the phone to them all the time about waste collection. BLOODY RACEST TO ASIAN COMMUNITY WHO WORK LIKE SLAVE FOR PEOPLES OF BRITAIN EVER SINCE 1947. Merton London Borough Council is the local authority for the London Borough of Merton in Greater London, England. Here are 8 tips for writing great reviews. New customers. Council Tax is too high just compared to Wandsworth council which is just neighbouring. The Council should apologise for not responding to one of Ms J's complaints. It should apologise to Mr X and update the information it provides to customers about reporting missed collections. He says the Council's complaint response was poor. Download We will contact you if we need further information. Help us improve our site by giving feedback. Once we have received your complaint, a departmental complaints officer will acknowledge your complaint within five working days of receiving it. Contact Us | Merton directories Numerous photos of black rubbish sacks, furniture and. Call Out of hours emergency on 020 8543 9750. Newsquest Media Group Ltd, 1st Floor, Chartist Tower, Upper Dock Street, Newport, Wales, NP20 1DW Registered in England & Wales | 01676637 |. The Ombudsman has found the Council was at fault for failing to deal with Ms B's request in a timely manner and for not keeping her properly updated on the actions it took in response. web site at [1]www.merton.gov.uk/foi. Thank you for your Freedom of Information request detailed below. The Council is not at fault for the way it considered referrals from medical professionals nor its decision not to allow a split child protection conference. The Council has offered to refund the additional compliance and enforcement costs which the Ombudsman considers is a suitable remedy. Absolutely abuse law order for two citizens and one another citizens. Mrs C complains the Council wrongly referred a 10.43 council tax debt to its enforcement agents which she says caused her unnecessary distress and a significant increase in outstanding costs. Croydon Council Bernard Weatherill House 8 Mint Walk Croydon, CR0 1EA; You try to order a new one and they tell you the order never went through so then you're waiting months for a new one to be returned to you. This is not in accordance with the requirements of the law and guidance. It's disgusting. Last year Merton Council's handling of complaints was a big concern for the Local Government and Social Care Ombudsman. really sad! Below is a summary of every single of of those 22 decisions: We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. Some complaints may fall under an alternative statutory appeal or tribunal process. To clarify, I would like to know the number of complaints regarding large amounts of waste on private land, as opposed to fly tipping. We also ensure all reviews are published without moderation. %PDF-1.5 % 1 0 obj 5 0 obj Mrs Y complains about the Council's lack of transition planning for her son, X, who has recently turned 18. Merton Council should be scrutinised for the poor procurement of . Suggested companies are based on peoples browsing tendencies. Wall of Shame CCTV appeal. Please report any comments that break our rules. They are poorly run and they really do not give a Damn about anyone. 5AF. Selma, of Conway Gardens in Pollards Hill, said she is embarrassed by how dirty her street looks. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. If you have any queries or concerns about this please contact us. Thanks for getting back to me. "Today, the thoughts of everyone at the council are with the residents of Galpin's Road in Pollards Hill, exactly one month after the gas explosion early on the morning of 8 August. If you live in a larger household, or you have a medical condition that means you generate additional non-recyclable waste, you can request one additional recycling container or a larger brown wheelie bin for your non-recyclable waste. You can also download a printable, personalised calendar, except if you live in a flat with communal (shared) bins. Mr X complains on behalf of Mr Y about incorrect invoices for Mr Y's care, other aspects of Mr Y's care, and failure to complete a carer's assessment for Mr X. Mr X says the alleged failings have gone on "for years" and have caused pain and misery. It has agreed to carry out these recommendations. The Ombudsman considers the agreed actions of an apology, improvements to the Council's procedures and a proper assessment of the site with the outcome being provided to Mr C is enough to remedy his injustice. Rubbish and recycling Report a missed rubbish or recycling collection If your rubbish or recycling was not collected, we will return to collect it if you: presented it correctly and at. Mr B's son missed out on speech and language provision and Mr B had to go to time and trouble to pursue his complaint. A minimum fee of 10 Please do not post any personal information relating to yourself, or employees of Merton Council as these comments will not be approved. Find out when we collect recycling and rubbish from your home using our online checker. Complaints are only taken about waste on public land. Complaints Department is not affiliated to, linked with or otherwise endorsed by Merton Council. It looks filthy and affects everyones mental health. Mertons deputy leader and cabinet member for finance, Councillor Mark Allison, said:Although this year's independent survey of residents has shown satisfaction with the council rising, with 70% saying they are satisfied, any concernsraised with us are taken seriously.
Efrem Skip'' Zimbalist Iii Net Worth, High School Football Team Manager Duties, What To Do With Leftover Clambake, Articles M