), data services (i.e., non-Illinois Century Network T1s, radio circuits, alarm circuits, LAN jacks, etc.) The IT Service Processing team creates a work log entry including the provided information. Check out the Wi-Fi hotspot map to find a connection near you. Link to DoIT Health and Wellness. A good tip is to clean up your screen as you go. If your PC seems to be running a little slow, first make sure you do not have too many windows open at once. The top tip when on a web conference is to mute your phone when not speaking. #1 Rule = Mute your phone (microphone) when you are not speaking.For general work from home guidance and tips visit the Remote Work site. IDHS Help Line 1-800-843-6154 1-866-324-5553 TTY Remain on Cyber Alert! Please turn on JavaScript and try again. Note: Moving forward, well be sending Remote Reminders as needed when there is remote work news or information to share. Users working from home using Citrix should perform regular resets of work PCs. Support: Report a Problem, Service Request Submitter (no spending authority), Agency Technology Service Requester (with spending authority), Subject: Escalation Request REQ Ticket #. DoIT Identity Management Accounts Footer. 2101 S. Veterans Parkway Springfield, IL 62704 Phone: 217-785-7444 Fax: 217-785-7019 Email SERS DoIT Identity Management Accounts - xxSupport - illinois.gov For more information visit the Remote Work Health and Wellness page. The ITSD team creates a work log entry including the provided information. Select option 1 (computer related issue) and then choose option 2 (Digital ID support). State of Illinois - Digital ID - Non-resident menu If you previously had remote access, but are now unable to connect, please try the following before contacting the help desk: Restart Your Home Computer Clear the history in your browser or cache If possible, use Chrome rather than Microsoft Edge. We also recommend clearing your cache/history periodically. Select option 1 (computer related issue) and then choose option 2 (Digital ID support). Learn more about DoITs mission and initiatives and investigate employment opportunities that will advance your career goals and help you to reach your potential. Your message will need to include your name, the name of your agency, your User ID and a phone number you can be reached at within the next 2 hours. Illinois Department of Innovation & Technology The Department of Innovation & Technology (DoIT) delivers statewide information technology and telecommunication services and innovation to state government agencies, boards and commissions as. For easy remote access to your Outlook email from any device, try office.com. For guidance and tips regarding Webex meeting tools and more, visit the Remote Work site. Only agency appointedATSRs are authorized to sign orders and expend agency funds for DoIT products and services. A comprehensive listing of all DoIT services including security, hosting, and more. May 21, 2020Its important to take care of your health and wellness during this time. IDHS: DDD Communication - September 18, 2020 IDoIT (@IllinoisDoIT) / Twitter If you are having issues connecting via Citrix today, please first clear your browser history/cache and restart your HOME PC. If you have a State of Illinois issued laptop to work from home you should be using NetMotion or AnyConnect. The Division of Information Technology (DoIT) recently launched an enhanced self-service portal at rhodeisland.service-now.com/sp. State of Illinois Digital ID Login Please follow the procedures here. The IT Service Processing team contacts the DoIT Services fulfillment team / technician and their manager to notify them of the escalation and includes the CIO or Group CIO who initiated the escalation. It is recommended that a reboot or restart be done at least twice a week to help with connectivity and to remain current on all recommended system updates. Chicago: 312-814-DoIT (312-814-3648) Cyber Best Practices document for more information on this topic. No password resets will be conducted over the telephone by DoIT CSC staff. TTY Support Line: 866-277-5669 The needs of the residents of Illinois remain top priority in developing collaborative solutions to service delivery. May 15, 2020The Remote Work site is always available for assistance for your Work from Home (WFH) needs. The CIO or Group CIO may follow-up with the IT Service Processing Manager or email. Send an email message to the DoIT Help Desk technicians at DoIT.HelpDesk@illinois.gov requesting that your password be reset. At this time, we ask that agencies focus only on submitting incident tickets for working remote problems. Interested agencies not included in the initial implementation can contact the Il ACTS Program Director, 1-866-324-5553 TTY, 2023 Illinois Department of Human Services. Ordering Information Technology Services - doit.illinois.gov It looks like your browser does not have JavaScript enabled. Remote Work Reminders - Collaboration Tools - illinois.gov Remote Work - Collaboration Tools - illinois.gov Please be sure to review "tips and best practices" such as, protecting passwords, not opening attachments or clicking on links unless you are confident in the content and sender. Remember to get some exercise each day. Are you unable to recall your Digital ID user name or password? The use of the electronic survey method provides clear and consistent instructions for completing the survey and guarantees that all employees have equal access to the survey. Many of you are approaching the time to reset your user password. Requests for Information Technology Services must be submitted by your agency appointed Agency Technology Service Requesters (ATSR's). Visit More Support Links Services Catalog Customer Service Center (CSC) Springfield: 217-52 4-DoIT (217-524-3648) Chicago: 312-81 4-DoIT (312-814-3648) Standard Support Service Hours Monday - Friday 8 a.m. - 5 p.m. DoIT offers enterprise tools and applications along with a secure technology infrastructure supported by our network, hosting, telecom and security services teams. Chicago: 312-814-DoIT (312-814-3648) Agency - Illinois Here is a Job Aid to help you complete this step: Job Aid Creating IES A/D ID (docx) After steps 1 - 3 have been completed, submit a DHS or HFS Access Request Form for each staff person that will access IES. Do not call the Departm ent of Innovation and Technology (DoIT) Helpdesk to reset your IDPH Web Portal password. Best Practice for joining audio for a Webex MeetingHave the meeting call you, Call Me or connect via your computer Call Using Computer. The assigned DoIT Services fulfillment team / technician contacts the Customer and copies the CIO or Group CIO with an update and an estimated time of completion. Remember to mute your microphone when on a Webex call and you are not speaking. Examples: Google Chrome, Microsoft Edge Authentication Required Remember user name The needs of the residents of Illinois remain top priority in developing collaborative solutions to service delivery. Report a Problem Manage Passwords Request a Service PDF FREQUENTLY ASKED QUESTIONS: EMPLOYERS - Illinois Alternatively, you may e-mail the IDPH Helpdesk at dph.helpdesk@illinois.gov. IDHS Help Line 1-800-843-6154 Digital ID Registration and Recovery Digital ID Registration and Recovery Register The registration process for State of Illinois Digital IDs begins here for all users, both Illinois residents and out-of-state users. Then follow the steps below for the download. Making another contact via the help desk or report a problem could further delay the process. Instead go to your account on the trusted website to see if your account needs any attention or additional information. If no response, the ITSD Manager escalates to the next level of DoIT Management. Report all suspicious activity to DoIT.Security@illinois.gov. Governor Pritzker Ends COVID-19 Public Health Emergency Proclamation Support: Report a Problem. We ask that employees be aware of crafty methods to "phish" for information and if an email sender doesn't look familiar, don't open the email. For DoIT Employees:Please note that the memo sent to DoIT employees on 3-16-20 with the subject of Reporting Instructions During COVID-19 Crisis remains in effect until further notice. Here is the fix. State of Illinois | Upward Mobility: Home DoIT targets to provision in accordance with Request Fulfillment guidelines. http://www.office.com/. The Federal Trade Commission has issued recommendations for how you can take action right now. If you previously opened a ticket with the Service Desk for this issue there is no need to open an additional ticket. This is an established remote access option for approved users and instructions to log in remotely can be found in the resource documents. It looks like your browser does not have JavaScript enabled. Phishing attempts are on the rise and one simple click can put the entire organization at risk. The resource documents on this page provide information and instructions for employees to establish remote working capabilities. General questions can be emailed to DoIT.Helpdesk@Illinois.gov. Tara.Kessler@illinois.gov. Make sure you are getting up from your desk/table for breaks to move around during the work day. Instead, log in to your own personal accounts on the delivery services website or enter the web address of the service into your browser to check tracking numbers. It is also recommended to clear your cache/history periodically. From identity management, administration of the statewide network and creating agency resiliency plan. Best Practice for joining audio for a Webex Meeting:Have the meeting call you, via the Call Me button or connect via your computer, by clicking Call Using Computer. If you are still experiencing issues after confirming internal connections are working, please contact the Service Desk via telephone to 217-524-3648 or 312-814-3648 or via email to Report Problems. As always, dont forget to mute your connection upon entry to the meeting! Use this link if you need to manage or reset passwords. Illinois National Electronic Disease Surveillance System (I-NEDSS) 217-785-7165. . DoIT Service Portal | RI Division of IT - Rhode Island both Illinois residents and out-of-state users. Watch for communications written in broken English. After you login with your Digital ID, you will be prompted for your RACF credentials. This will provide users with access to the standard Microsoft Office suite through a web browser (Word, Outlook, etc.). Please see the Rebooting twice a week will prevent many computer problems, especially problems with Citrix Remote Access. As a reminder, employees working remotely should plan to bring home their state-issued laptops, cell phones, and other devices, as well as charging cords, cables and accessories. All incidents reported to DoITwill be captured in the DoIT service management ticketing system and addressed according to the. -Staff will escalate to management as required. For additional remote access details visit the Remote Work FAQs. Provide justification or business need for the escalation. You may have to clear cache/history or reboot the device a few times. Together, we can build a strong cyber defense for the State of Illinois. This issue is most likely due to settings that can be fixed remotely, preventing this from becoming a reoccurring problem. Common Questions Regarding Remote Connectivity(FAQs), Specific Application Questions/Directions, Restart of Work PC While Using Remote Access and Citrix, Citrix for PC Workspace Instructions - Remote Access, Citrix for MAC Workspace Instructions - Remote Access, Citrix for ChromeBook Workspace Instructions - Remote Access, Switching to the Lite Version of Citrix Receiver, Experience the Fastest Webex Meetings Join Video, Join a Webex Meeting from Your Computer or Mobile Device - Instructions, Webex - New Join Screens, Help Tips and Call Me, Cyber Best Practices for State of Illinois Telework, Video Conferencing Best Practices-for Webex and Zoom. August 11, 2020Please remember when using Citrix Remote Access to use a browser and the RA.illinois.gov address, instead of the Citrix Workspace App. To Reset Your Password or Unlock Your Account by Phone: Please call the Illinois Department of Innovation and Technology Service Desk [217-524-DoIT (3648) or 312-814-DoIT (3648)]. State of Illinois Digital ID Login Digital ID Login Web3270 users: The application has been updated. Support Overview - doit.illinois.gov Report all suspicious activity to DoIT.Security@illinois.gov. Be sure to follow proper disconnection procedures when using Citrix Remote Access, so as not to shut down your in-office computer connection. There is no right to privacy when accessing or using this system or any of its components. - Staff will escalate to management as required. These practices apply to text messages, as well. Given recent events in the news, please remain vigilant and adhere to cyber hygiene best practices, found on this site. View the DoIT Products Catalog for a comprehensive list of hardware, software and telecom devices available to state agencies for purchase. Please reference the Citrix Workspace Upgrade instructions located in the Reference Material section of the Remote Work site for guidance. Start here to begin the State of Illinois Digital ID registration process for non-Illinois residents. LEADS Help Desk (Non Toll Free number): 217/782-4155: Comments and suggestions: 866/LEADS00 (532-3700) LEADS Administration Mailing Address: Illinois State Police LEADS Administration 801 South Seventh Street, Suite 600-M Springfield, Illinois 62703: LEADS Administration FAX: 217/524-2498: LEADS Email: ISP.LEADSADM@illinois.gov If you are using a personal device to work from home you should be using Citrix Remote PC Access. Now that we are into the routine of working remotely, many of our meetings and daily responsibilities are virtual. This is especially true in our current remote work environment combined with heightened public health alerts. In order to utilize this solution, you must have an email address that is individual to you only, no shareable email addresses are allowable. IDHS Office Locator. If you do not find an answer to your question in this document, please contact the DoIT Help Desk at 1-217-524-3648 or 1-312-814-3648 (TTY number 866-277-5669) (during the hours of 7:30 a.m. and 5:00 p.m. CT, if possible) or contact your agency CIO for assistance. Illinois Adoption Registry. Any information provided is voluntary and you will not be subject to retaliation based on the information provided through the survey or for choosing the skip option on the survey. Category: COVID-19s impact on package deliveries creates golden opportunity for scammers:Beware of fake sites and e-mails impersonating shipping and delivery companies. Register and Activate a Digital ID If you have already mailed in your notarized application, use the reference number and authorization code you received to complete your non-resident registration. TTY Support Line: 866-277-5669 Remember to visit the Remote Work FAQs page prior to calling the DoIT Service Desk for some self-help suggestions that may resolve your issue. Then before you restart the antivirus, create a new exclusion for the new gsd01000.exe in the PRS\PRSW folder. PDF Bureau of Identification 260 North Chicago Street Joliet, Illinois If you have opened a support ticket and the issue is not resolved, please do not followup with a new call to the Service Desk or submit a new request via Report a Problem. Given the current state of the world during a pandemic, many of these scams have the opportunity to be successful. user.name@illinois.gov) and may be prompted for multifactor authentication if already configured for their agency. Chicago: 312-814-DoIT (312-814-3648) call in user 1) from joining the meeting. Happy Friday! and wireless services (i.e., cell telephones, smart devices, air cards, hot spots, etc.). Something was working and now isn't? The objectives of the Survey are two-fold: (1) to determine the number of employees with disabilities in each state agency and to address any underutilization concerns; and (2) to identify any assistance needed in the event of an emergency evacuation. Maintain currency and effectiveness of service management processes, Maintain currency of staff support competencies, Provide the Service Desk ticketing system for use to capture, assign, track and resolve technical incidents and requests, Provide 24/7 system availability and staffing for the DoIT Service Desk service, Provide instruction and training on product use, Notifyagencies ofserver issues that may impact or interrupt performance, Monitor usage and maintain statistics and data for Service Level Agreement verification and other management purposes, ProvideTier 1 support to include performing initial incident diagnosisand troubleshooting steps to identify the cause and resolution of the incident, Provide escalation of complex incidents to Tier 2 support, Develop and implement agency governance to ensure staff compliance with DoIT incident reporting and request requirements. Thank you for your patience. Grace B. Hou, Secretary. All information is to remain confidential and shared only with the appropriate agency-designated Equal Employment Opportunity and/or Affirmative Action Officer (EEO/AA Officer), the agency-designated safety personnel (for emergency evacuation purposes only) and the Illinois Department of Human Rights (for compliance purposes). 877-323-5299. Visit the DoIT Remote Work page and Remote Work FAQs for additional suggestions. Grace B. Hou, Secretary. If your FOIA request seeks public records that are not related to DoIT, please locate the appropriate State Agency . Remember rule #1 = mute your phone (microphone) when you are not speaking. Recover a Digital ID Did you forget your password? Chicago: 312-814-DoIT(312-814-3648) TTY Support Line: 866-277-5669 Support: Report a Problem Media Inquiries: DoIT.PIO@illinois.gov Stay Connected Web Accessibility Missing & Exploited Children Amber Alerts Illinois Privacy Info Governor JB Pritzker Please remember to practice good cyber security during this time of heightened public health alerts. Please turn on JavaScript and try again. For instructions on how to do from remote visit: remote work FAQs. Never provide personally identifiable information (pii). If you do not know who your ATSR is, please contact the Service Desk at 217-524-3648 (Springfield) or 312-814-3648 (Chicago). Springfield: 217-524-DoIT (217-524-3648) call in user 1) from joining the meeting.
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